Mystery Fiber Box Subscription Terms

1. General information

 

Provider: ML Sjøgren

CVR number: 36363738

Address: Hjortshøjvej 119, 8250 Egå

Email: info@mlsjogren.dk

Phone: 20845227

Website: www.mlsjogren.dk

 

These subscription terms apply to the purchase of an ongoing subscription to the Mystery Fiber Box subscription from ML Sjøgren.

 

By registering, you agree to these terms and conditions. We recommend that you read them carefully.

 

2. Subscription content

•                              The subscription gives you access to a monthly shipment of hand-dyed yarn in varying fiber blends.

•                              Each package contains a surprise with information about the yarn's fiber content, recommended needle size and project suggestions.

 

3. Prices and payment

•                              The price for the subscription is 219, - per month including VAT.

•                              Payment is automatically charged via card/MobilePay for each subscription period.

•                              Receipt will be sent by email after payment.

•                              In the event of non-payment, we reserve the right to suspend or terminate the subscription.

 

4. Duration and termination

•                              When purchasing a subscription, you commit to 2 orders before the subscription can be canceled.

•                              Cancellations must be made no later than the 1st of a month to avoid receiving and paying for the next month's shipment. Cancellations received after this date will only take effect from the following month.

•                              Termination can be done via email/customer portal .

•                              We reserve the right to terminate the subscription with 7 days' notice , e.g. upon cessation of business activities.

 

5. Delivery

•                              Shipments are sent continuously throughout the month .

•                              Delays may occur during holidays or unforeseen circumstances.

•                              We ship to addresses in Denmark via DAO Home Delivery .

•                              Delivery costs are included in the subscription price.

 

6. No right of withdrawal

•                              According to the Danish Consumer Contracts Act, section 18(2)(3), no right of withdrawal applies to specially manufactured goods.

•                              Since the yarn in the Mystery Fiber Box is dyed specifically for subscribers and is not part of a fixed product line, it is considered a custom-made item.

•                              This means that you cannot cancel your purchase after ordering.

 

7. Right of complaint

•                              As a consumer, you have a 24-month right of complaint according to the Danish Sales Act .

•                              Complaints about errors or defects must be made within a reasonable time (within 2 months of discovery).

•                              Please contact us by email if you have a complaint and attach pictures of the error.

 

8. Changes to subscription terms and prices

•                              We reserve the right to change prices, content and terms of the subscription.

•                              Changes will be notified via email no later than 14 days before they come into effect.

•                              If you do not wish to accept the changes, you can cancel your subscription before the new period starts.

 

9. Limitation of liability

•                              We cannot be held responsible for delays, force majeure, allergic reactions or indirect losses .

 

10. Personal data and GDPR

•                              We process your personal data in accordance with the General Data Protection Regulation (GDPR) .

•                              We collect and store information such as name, address, email, and payment information to administer the subscription.

•                              We do not disclose your information to third parties without your consent.

•                              You have the right to access, rectify, delete and data portability of your information.

•                              Please contact us by email if you wish to exercise your rights.

 

11. Applicable law and appeal options

•                              These terms are subject to Danish law .

•                              If you wish to complain, you can contact us by email .

•                              If we do not find a solution, you can complain via the Danish Consumer Complaints Board (www.forbrug.dk) or the EU's online complaints portal (ec.europa.eu/odr) .